Complaints and feedback
We want to hear when things are going well, and when they are not. Last updated: 4 November 2026.
How to tell us
You can raise a concern or give feedback by email at hello@highqualitycare.co.uk, by phone on 07944 467018, or in writing to HIGH-Q Care Services Ltd, 1 Kingsley Meadows, Wickford, Essex, SS12 9FL. Complaints can be made by the person receiving care, or by someone acting on their behalf. Please mark your message “Complaint”.
What happens next
- We will acknowledge your complaint within 3 working days.
- We will investigate fairly and keep you updated.
- We aim to send you a full written response within 20 working days. If we need longer, we will explain why.
- Making a complaint will never affect the care you receive.
Complaints manager: Haezell South
If you are not satisfied
If you are unhappy with our final response, you can ask the Local Government and Social Care Ombudsman to review it. The service is free and independent. Website: lgo.org.uk. Telephone: 0300 061 0614. Post: PO Box 4771, Coventry, CV4 0EH.
If your care is arranged or funded by a local authority, you can also contact that authority. The Care Quality Commission does not investigate individual complaints, but you can tell them about your experience at cqc.org.uk or on 03000 616161.
Safeguarding concerns
If someone is in immediate danger, call 999. To report abuse or neglect of an adult in Essex, contact Essex County Council Adult Social Care on 0345 603 7630, or out of hours on 0345 606 1212.