Privacy policy
How HIGH-Q Care Services Ltd uses personal information collected through this website. Last updated: 4 November 2026.
1. Who we are
HIGH-Q Care Services Ltd (“we”, “us”) is the controller of personal information collected through this website. Our address is 1 Kingsley Meadows, Wickford, Essex, SS12 9FL. ICO registration: in progress. You can contact us about privacy at hello@highqualitycare.co.uk or on 07944 467018.
2. What this policy covers
This policy covers visitors to this website and people who send us an enquiry. If you become a client, or apply to work with us, we will give you a separate privacy notice that explains how we use your care or employment information.
3. The information we collect
| When | What we collect |
|---|---|
| You send an enquiry through the contact form | Your name, phone number, email address, who the care is for, and the message you write. |
| You email or phone us | The contact details and information you choose to give us. |
| You visit the website | Technical data such as IP address, browser type and pages requested, recorded in server logs by our hosting provider for security and reliability. |
| You use the help chat | Nothing. The chat gives automated answers in your browser. What you type is not stored or sent anywhere. |
Please do not include health or other sensitive details in the contact form. If we need this information to assess care, we will ask for it directly, explain why, and give you a separate privacy notice at that stage.
4. Why we use your information and our lawful basis
- To respond to your enquiry: taking steps at your request before a possible contract for care, and our legitimate interest in answering people who contact us (UK GDPR Article 6(1)(b) and (f)).
- To keep the website secure and working: our legitimate interest in protecting the site from misuse (Article 6(1)(f)).
- To meet legal obligations, where required (Article 6(1)(c)).
We do not use your information for marketing unless you ask us to, and we do not use automated decision-making or profiling.
5. Who we share it with
We do not sell personal information. We use trusted service providers (processors) who act on our instructions: our website host and form handler, Netlify, Inc., and our email provider. We may also share information where the law requires it, or to protect someone from serious harm.
6. Transfers outside the UK
Some of our providers, including Netlify, may process information in the United States or other countries. Where they do, we rely on approved safeguards such as the UK International Data Transfer Agreement or the UK Extension to the EU-US Data Privacy Framework.
7. Third-party content
Some photographs on this website are loaded from Unsplash (images.unsplash.com). When a page loads, your browser connects to their servers, so your IP address and browser details are visible to them. This website does not use Google Fonts or any analytics, advertising or tracking tools. Fonts are hosted on our own site.
8. How long we keep it
- Enquiries that do not lead to care: deleted within 12 months of our last contact with you.
- If you become a client: held under our client records policy and the retention periods the law requires.
- Server logs: kept by our hosting provider for a short period under their own retention settings.
9. How we protect it
The website is served over HTTPS. Form submissions are transmitted securely to our hosting provider, protected by spam filtering, and accessed only by authorised staff. We keep security measures under review.
10. Your rights
Under UK data protection law you have the right to be informed, to access your information, to have errors corrected, to have information erased, to restrict or object to its use, and to data portability, in each case where the law applies. To use any of these rights, contact us at hello@highqualitycare.co.uk. We will respond within one month.
11. Complaints
If you are unhappy with how we have used your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint, telephone 0303 123 1113, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
12. Changes
We may update this policy. The date at the top shows when it was last changed.